As a CSR-Lead, you will be responsible for managing the customer service team, ensuring exceptional customer support, and driving improvements in our service delivery. Your leadership will be key in maintaining our reputation for outstanding customer relations.
Responsibilities:
- Lead and mentor the CSR team to achieve performance goals.
- Develop and implement customer service policies and procedures.
- Handle escalated customer inquiries and complaints.
- Analyze customer feedback and develop improvement strategies.
Requirements:
- Proven experience in a customer service leadership role.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
